FAQ
Ordering and Payment
Shipping
All orders will be shipped out within 3 business days of ordering. Once it is shipped, you will receive an e-mail informing you that the order has shipped. Orders will generally be received within 7 business days of shipment.
Ordering
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "Checkout" to confirm your items. After you have made any changes and updated the quantities as desired, continue on to your on-line payment section to pay for your items.
Payment Methods
getplenty.com accepts the following credit cards through paypal.com
- Visa
- MasterCard
- American Express
Tax
If you live in, or ship your order to, a province where Plenty maintains a physical presence, we are required to charge you provincial sales tax on your purchase. We collect GST for deliveries to all Canadian provinces. The tax rate applied to your order will be the combined provincial sales tax and GST rate if you live in British Columbia.
How will I know my Order was accepted?
After you click "Submit Order" an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can expect to receive your package in approximately five to seven business days from the date the package shipped.
How can I add or remove items once it has been submitted?
Once you have submitted your order, processing begins shortly thereafter. During this time we may be able to add or remove items from your order. Once an order is being packed at our Distribution Center we are no longer able to modify your order. Please call us at 604-733-4484 as soon as possible to either add or remove an item from your order.
Can I cancel my order after it has been placed?
We are able to cancel an order immediately following submission and during the processing timeframe. Once an order has been packed or shipped, we are no longer able to cancel it.
Shipping Information
How will my order be shipped and how will I be charged?
Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process. Your order will be shipped via standard shipping unless you select an alternative. Once it is shipped, orders are generally received within 7 business days.
We will happily ship orders to all Canadian Provinces and US states and territories.
All shipping rates are listed at the time of purchase.
Returns and Exchanges
What is getplenty.com's return Policy?
Of course you will love what you ordered but if something doesn’t work out; Plenty will gladly accept unworn, unwashed or defective merchandise for return or exchange within 30 days from the shipping date. Simply, pack the merchandise in a secure carton or reuse the original packaging and send it to the address below.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed.
Please be sure that you return the merchandise with trackable method, and you package insured and prepaid. Sorry, we cannot accept COD returns.
Returns should be sent to:
Plenty Web Sales
Attn: Return Dept.
#200-62 West 8th Ave.
Vancouver, BC, V5Y 1M7
Canada