Privacy & Security

Privacy & Security Policy

Updated June 24, 2024

This policy describes how PLENTY collects, uses, and shares the information we obtain from you online.

YOUR PRIVACY

Thank you for shopping at getplenty.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information.

COLLECTED INFORMATION

Personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

*You can easily update your account information by logging in to your account at getplenty.com

**Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. We use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.

DISCLOSURE

Getplenty.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court. We may also disclose information about you to companies that are contracted to help prevent the unauthorized use of credit and gift cards.

OUR MAILING LIST

We offer those who sign-up for our email list advanced notice of sales, new merchandise, store openings and other Plenty news. Email addresses collected at getplenty.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe or opt-out from our email list please contact us at: info@getplenty.com. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.

SMS LIST

By signing up for our SMS list, you consent to receive marketing text messages (e.g. promos, offers, abandoned cart, browse abandonment, price drops, review requests, etc.) from Plenty at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us and if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave getplenty.com or are redirected to a third-party website or application, you are no longer governed by this Privacy & Security Policy.
 

External Links - When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics (Google Inc.) – getplenty.com uses Google Analytics to help us learn about who visits our site and what pages are being looked at. Google Analytics is a web analysis service provide by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of this site to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal data that is collected: cookie and usage data.
To opt-out: https://tools.google.com/dlpage/gaoptout?hl=en

Google AdWords conversion tracking (Google Inc.) – this is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application. Personal data that is collected: cookie and usage data.
Privacy Policy: http://www.google.com/intl/en/policies/privacy/

AdRoll – getplenty.com works with AdRoll to deliver retargeting ads, therefore, please note that the below information about how information is gathered and used with visitors to our site. AdRoll uses cookies, tracking pixels and related technologies. Our site uses cookies dropped by AdRoll or third parties to track how you use the site to target ads to you on other websites. The cookies gather IP addresses, cookie identifiers, and website activity to gather the information necessary for targeted advertising. This data may be used by third parties to target advertising on other sites based on your online activity. Personal data that is collected: cookie and usage data.

Privacy Policy: https://www.adroll.com/about/privacy/

To opt-out: http://www.networkadvertising.org/choices/

SECURE SHOPPING

Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. If you still have any concerns about ordering electronically, feel free to send an email to: orders@getplenty.com and we will get back to you as soon as possible. Have the style number, size and color ready for each item you wish to order. 

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

POLICY CHANGES

Getplenty.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. The getplenty.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.

YOUR CONSENT

By using this site, you consent to our privacy policy.

COMMUNICATE WITH US

Feel free to contact us with any questions about our Privacy & Security Policy.

Plenty Stores

Attn: Customer Service
1352 Vernon Drive
Vancouver, BC V6A 3P7

Email: info@getplenty.com

Phone: 604 428 3070
Toll Free: 1 833 946 1763